Shipping Policies



All toy orders are shipped in a white USPS or plain brown shipping box that only has information about the shipping service printed on them. The return label does not have the shop name on it, and any customs form will have items declared as "silicone sculpture".
Dakis are shipped separately in a poly mailer bag directly from the printing service unless requested otherwise.
Toys are packaged in a heat sealed clear bag and wrapped in colored tissue paper. All orders also include a packing slip, business card, a set of free squishies(subject to availability) and a free sticker (subject to availability). Orders containing toys also include a care sheet.

I do ship internationally, but there are some countries I don't ship to due to legal reasons. If you can't find your country during check-out feel free to contact me about it, though I can't guarantee that I can ship to you. I do not ship to reshipping facilities. If you place an order through a reshipping facility it will be cancelled and refunded. I also reserve the right to cancel any suspicious orders, or orders flagged by the web store host.

ALL INTERNATIONAL ORDERS ARE AT THE BUYERS OWN RISK.
I currently only offer UPS for international orders due to ongoing issues with international USPS shipments. Please be aware that international orders sent through UPS may be subject to higher taxes, customs or other fees that are the buyers responsibility.

I currently ship with USPS, and offer UPS only for international orders. Due to the ongoing pandemic, USPS has suspended service to certain countries (check here for more information), and international orders ship at the customers own risk. There is no guarantee on international shipping times.

Orders usually ship within 2-7 business days, and shipping days are usually Tuesdays and Fridays.

I am happy to assist to the best of my abilities if you are experiencing issues with your package, however there is only so much I can do, since once the package is picked up by USPS or UPS it is out of my hands.



I will only combine a maximum of two orders at a time, and you must contact me immediately through the contact form or send me an email with the order numbers you wish to combine as soon as possible. I cannot combine orders after a shipping label has been created! Please keep in mind that there may be an increase to the shipping fee depending on the orders combined, but any shipping differences will be refunded. Do not use order notes to leave a message about combining an order.
If you wish for a Daki and an inventory toy to ship together please be aware that there will be an additional wait time for the Daki to be produced and shipped to me, as I do not keep stock of those. (But also Dakis ship free, so there should be no need to combine those!)


International orders currently ship with UPS only. In the future I hope to offer USPS First Class International again, but unfortunately it has been too unreliable due to service disruptions caused by the ongoing pandemic.

Customers are responsible for any additional taxes, duties or other fees. UPS usually charges those right on delivery, but might require customers to stop by a local UPS location to pick up the parcel.
Packages may be inspected or opened by customs or UPS. Items will be declared as "silicone sculpture" on customs forms and include their purchase value. I will not send orders marked as gifts or with changed or omitted items on customs forms.



Shipping Issues


There have been some reports of packages being scanned in late with the tracking number not showing an acceptance scan by USPS. Usually this resolves within a couple business days, or if the package is scanned during transit. There have been some rare cases where the package did not get scanned until it was delivered, but unfortunately I do not have any shipping information beyond what is provided by the tracking number once the package is accepted by USPS or UPS. If there is a significant delay past the estimated transit time (domestic: 1-3 days, please allow up to 7 business days especially during holiday season) you can contact USPS to investigate your package.

I cannot offer any kind of refunds, partial or full, without a claim for a lost or damaged shipment having been filed and processed. If you attempt to file for a chargeback without attempting to file a lost/damaged claim first or contacting me in any way I will appeal the chargeback and you will be blacklisted as a customer.
The time frames for filing a claim are set by the shipping carriers and insurance providers, I have absolutely no control over those.
If your claim is denied for any reason it is up to my discretion to offer any kind of refund or replacement.
If your package has been stolen after it has been delivered, and it was delivered through USPS you might be able to file a mail theft claim through them. I cannot offer refunds or replacements for stolen packages.


If there has been no update to your tracking number within 7 business days you can file for a missing mail claim for USPS to investigate and hopefully find your package within the system.



How to file a lost/damaged claim for domestic orders



While it does not have to mean it is missing, if you have not had a scan of your package, or it has not arrived after 15 days you can file a USPS claim. This is also the form you want to use if your package arrives damaged. All orders under $100 are insured through USPS.
Please note that no claims can be filed for insurance after 60 days since the initial shipping date.



Orders over $100 are insured by a third party shipping insurance, and you will need to contact me so I can start a claim with the insurance provider. Those claims can only be filed after 20 days from the shipment date. I cannot offer any refunds on any kind of lost or damaged packages without filing a claim first. I cannot file a claim if you do not contact me about it.

In order to file a claim with the third party insurance company on domestic orders over $100 I may need to pass along the following:

  • The tracking number (including a screenshot of a tracking scan from USPS proving they accepted the package)
  • An invoice or proof of value of the items
  • Proof of a payment transaction for the item (i.e. credit card, PayPal receipt, etc)
  • Screenshots of messages or emails stating that you have not received the package, or it is damaged
  • Photographic evidence of the damaged package
  • During the claims process, a claim statement/affidavit signed by the recipient (or intended recipient) will be required

If you do not agree to pass along any of the required information I will not be able to file a claim, and you forfeit any potential refunds.

If your item is missing or arrived damaged and you would like me to file a claim, please use the contact form or send me an email. Please make sure to include your order number and any photos showing the damage to the package:
  1. a photo of the entire damaged item;
  2. photos of the external packaging (aka the outside of the box/envelope);
  3. photos of the inside of the box/envelope with any packaging materials used

Please do not throw out any packaging materials until the claim has been resolved.
No claims can be filed for insurance after 120 days from the date of shipment.

Please keep in mind that I have no control over the wait times for claims set by the insurance provider.

How to file a lost/damaged claim for international orders



File a claim directly with UPS using their Claims Support page if your package has not arrived within 24hrs after the expected delivery date. If you need assistance with providing additional documentation for your claim please reach out to me.
Please note that no claims can be filed with UPS after 60 days since the initial shipping date.


If you have not received your order within 24hrs of the expected delivery date you may want to file a claim directly with UPS using their Claims Support page to see if UPS can locate your package.
If your package cannot be located, or your package has arrived damaged and you wish to file an insurance claim in order to receive a refund please make sure to read on:

International orders over $100 are insured through a third party shipping insurance. If your package has not arrived after 40 days since shipment- or has arrived damaged- please contact me and I will start a claim with the insurance provider. Please be aware that in some rare cases due to the ongoing pandemic the insurance provider might ask for a wait time longer than 40 days, this is something I have no control over. I cannot offer any refunds of any kind on lost or damaged packages without filing a claim first. I cannot file a claim if you do not contact me about it.

In order to file a claim with the third party insurance company I may need to pass along the following:

  • The tracking number (including a screenshot of a tracking scan from USPS proving they accepted the package)
  • An invoice or proof of value of the items
  • Proof of a payment transaction for the item (i.e. credit card, PayPal receipt, etc)
  • Screenshots of messages or emails stating that you have not received the package, or it is damaged
  • Photographic evidence of the damaged package
  • During the claims process, a claim statement/affidavit signed by the recipient (or intended recipient) will be required

If you do not agree to pass along any of the required information I will not be able to file a claim, and you forfeit any potential refunds.
If your item is missing or arrived damaged and you would like me to file a claim, please use the contact form or send me an email. Please make sure to include your order number and any photos showing the damage to the package:
  1. a photo of the entire damaged item;
  2. photos of the external packaging (aka the outside of the box/envelope);
  3. photos of the inside of the box/envelope with any packaging materials used

Please do not throw out any packaging materials until the claim has been resolved.
No claims can be filed for insurance after 120 days from the date of shipment.

Please keep in mind that I have no control over the wait times for claims set by the insurance provider.

Other Shipping Issues



Please make sure you enter your correct address at checkout. I cannot offer any kind of refund or replacement for packages sent to the supplied address if that address is not the one you wanted it sent to.

After your order has been placed and has not yet been shipped out the only changes that can be made to the provided shipping address are:

  • Spelling errors
  • Missing apartment or unit number

If you notice an error in your shipping address please use the contact form or send me an email immediately, including your order number and correct address. I can only update an address as long as it is still going to the original recipient.

If your package has already been shipped out but not yet delivered you may be able to request a USPS Package Intercept [domestic only]. Any fees charged by USPS for this service are at the buyers responsibility. This is a service provided by the USPS and I have absolutely no control over it, nor will I file a request for you.

If you have received a tracking notice that your package could not be delivered due to an incomplete address please contact your local post office immediately, as they may be able to return the package to you instead of sending it back!

If your package has been delivered to the address you have provided, and it is the wrong address, there is absolutely nothing I can do; and I cannot offer any kind of refunds, replacements, discounts or compensation.

In the case that a package could not be delivered and has been returned to sender I will attempt to contact you at the email provided during checkout with the following options:

  • Shipping your package again for an additional shipping charge
  • Canceling and refunding your order (excluding shipping)
  • If you do not reply within 7 business days the order will be cancelled. You will receive a refund of the order, minus the shipping cost and a restocking fee.